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Call:+44 7404 77 00 11
Get in Touch

Service Details

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Seamlessly connect with your customers on the world’s most-used messaging app. Amphin’s WhatsApp Business Solutions turn conversations into conversions, providing automation, AI, and CRM-integrated communication that works 24/7.

Conversational Commerce & WhatsApp Business Solutions

Modern consumers expect instant answers. Our AI-powered WhatsApp agents are designed to provide fast, accurate, and intelligent responses—anytime, anywhere. These bots are trained using your own business resources to ensure conversations remain on-brand and contextually relevant.

Key Features:

  • Intelligent bots trained with your PDFs, blogs, and other documents.
  • Available 24/7 with support for multiple languages.
  • Natural, conversational tone that mimics human interaction.
  • Escalation to human agents for complex queries.
  • Reduces response time and overall support costs.

Turn your WhatsApp into a complete sales assistant. Our WhatsApp Sales Agent doesn’t just answer product questions—it helps customers explore, decide, and purchase directly in chat. Say goodbye to redirecting traffic to websites and hello to instant conversions.

Key Features:

  • Interactive product catalog integration within WhatsApp.
  • Personalized product recommendations and upselling prompts.
  • Real-time responses to purchase-related inquiries.
  • Cart assistance to prevent drop-offs and abandoned checkouts.
  • Fully synced with your store for inventory accuracy.

Eliminate the back-and-forth of manual scheduling. Our WhatsApp-integrated booking system syncs with your calendar in real-time, allowing clients to instantly schedule appointments or services—saving you time and increasing convenience for your customers.

Key Features:

  • Real-time booking synced with Google Calendar.
  • Instant confirmation messages and automatic reminders.
  • Support for multi-timezone scheduling.
  • Ideal for salons, clinics, consultations, and more.
  • Minimizes no-shows and scheduling errors.

Managing multiple customer chats can get overwhelming—unless you’re using a centralized platform. Our unified inbox offers powerful agent tools to streamline conversations, assign tasks, and analyze team performance—all from one place.

Key Features:

  • Centralized dashboard for all customer conversations.
  • Smart auto-assignment of incoming chats to available agents.
  • Agent performance tracking and efficiency monitoring.
  • Custom access levels for teams and admins.
  • Seamless human handover during bot chats.

No need to juggle multiple systems. Our WhatsApp servicing integrates directly with your existing CRM and e-commerce platforms, ensuring that customer data, chats, and sales activity stay in sync and accessible across your teams.

Key Features:

  • Native integrations with platforms like Shopify, WooCommerce, and HubSpot.
  • Sync product catalogs, customer history, and chat records automatically.
  • Trigger automated messages and workflows based on user behavior.
  • Centralized lead management and nurturing.
  • End-to-end sales and support from within WhatsApp.

features

Key Benefits

Always-On Support

Provide 24/7 customer service without increasing manpower. Our AI agents ensure customers get instant assistance whenever they reach out.

Faster Sales Cycles

Allow users to view products, ask questions, and purchase—all in one chat. Cut down decision time and reduce friction in buying.

Streamlined Bookings

Let clients schedule services based on real-time availability with timezone clarity and automated confirmations.

Unified Experience

From catalog to chat to CRM, everything lives in one dashboard. No toggling between platforms—just smooth, centralized communication.

Because your customers are already on WhatsApp—now your business can be too.

Feature Breakdown

Why WhatsApp Business Solutions?

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AI-Powered Customer Support Agents
Delivers round-the-clock customer support using AI trained on your own data sources such as PDFs, websites, and knowledge bases, ensuring consistent and accurate responses at any time.
Handles unlimited chat sessions simultaneously, enabling your brand to scale customer service without increasing headcount or compromising response time.
Learns and adapts to frequently asked questions, improving in accuracy and efficiency over time while maintaining a natural conversational tone.
Provides seamless escalation to human agents when necessary, with full chat history and context preserved, ensuring continuity in complex support cases.
Offers brand-specific customization, ensuring the AI communicates using your unique tone, policies, and service standards.
WhatsApp Sales Agent
Transforms WhatsApp into a fully functional sales channel where customers can inquire about products, receive guidance, and complete purchases—all within a single conversation.
Enables dynamic product recommendations and custom offers based on customer interactions and preferences, enhancing personalization.
Supports real-time assistance with cart and checkout issues, helping reduce friction in the purchasing process and lowering cart abandonment rates.
Automates notifications for new arrivals, restocks, or time-limited offers, increasing engagement and driving conversions through timely updates.
Syncs with your backend inventory to reflect product details, availability, and pricing accurately, minimizing manual effort and inconsistencies.
Smart Booking & Scheduling System
Allows customers to view real-time availability and book appointments directly through WhatsApp, eliminating the need for separate scheduling tools or manual coordination.
Integrates effortlessly with Google Calendar and other scheduling platforms, automatically updating availability to avoid conflicts and errors.
Sends automated reminders and confirmations via WhatsApp to reduce no-shows and last-minute cancellations.
Offers convenient rescheduling and cancellation options within the chat interface, reducing administrative burden on staff.
Adapts to diverse industries and use cases including health services, consultations, beauty salons, coaching, and more.
Unified Inbox & Agent Efficiency Tools
Centralizes all WhatsApp conversations into one dashboard for efficient handling by support or sales agents, no matter the team size.
Implements automated chat routing based on team member availability or query type, reducing wait times and optimizing resolution speed.
Allows for customized admin controls and role-based permissions, ensuring organized and secure operations across departments.
Includes detailed analytics to track metrics such as response time, customer satisfaction, and resolution rates, helping teams continuously improve.
Facilitates smooth handovers between AI and human agents without losing customer history, preserving the context of each conversation.
CRM & E-Commerce Platform Integration
Automatically logs chat data and customer behavior into your CRM, ensuring sales and support teams have complete visibility across the customer journey.
Enables event-triggered messages such as welcome greetings, abandoned cart reminders, or upsell suggestions based on user activity.
Offers real-time data syncing between your e-commerce platform and WhatsApp, streamlining order updates, confirmations, and transaction logs.
Reduces manual entry and duplication errors by linking communication channels directly to sales, inventory, and customer databases.
Supports third-party tools and workflows including Shopify, WooCommerce, HubSpot, and more, ensuring complete compatibility with your tech stack.